Cancellation and Return Policy
Thank you for making your order with Mikaa5 and Thank you for visiting our site, do visit again!
1. Cancellation of the orders for Customized or Ready to buy products:
If the customer opts to cancel the order placed in any of the category either customized or ready to buy products it has to be done on or before the order processing day which is minimum 3 business days and maximum 7 business days. If the customer cancels on or before the order processing date they will be charged only for a cancellation fee or order processing fee and the entire amount paid will be refunded.
It is the same procedure in case of an International transaction however currency conversions will be customer liability and Mikaa5 will not be responsible for it as well bank charges if any.
No Refunds or cancellation for Ready to buy products that will be delivered with in a month.
2. Cancellation of the orders for Customized high value products after the order processing initiated:
If the customer opts to cancel the order placed in any of the category either customized after the order processing date then the product is considered in manufacturing stage wherein 25% of the work is initiated then 50% of the amount will be deducted from the amount paid and other charges such as processing fee of 1.5%, cancellation fee of 1% and if any bank charges and currency conversion charges applicable will also be customer responsibility and the balance funds paid will be reimbursed.
3. Cancellation of the orders for Customized high value products after the order processing initiated:
If the customer opts to cancel the order placed in the customized products category after 50% of the work is in progress then 75% of the amount paid will be deducted and other charges such as processing fee of 1.5%, cancellation fee of 1% and if any bank charges and currency conversion charges applicable will also be customer responsibility and the balance funds paid will be reimbursed. If the customer feels to cancel towards the end then no refund policy will become effective.
4. Mikaa5 No Refund Policy:
Mikaa5 has a strict no refund policy in place. No refunds will be entertained once goods are sold. Mikaa5 will not entertain any discrepancies in case of shipping problems or insurance problems goods once sold cannot be returned for any of the products.
Mikaa5 involves in meticulously crafting, carving, sculpting artifacts and south Indian art related products, goods that you see on the site might have some slight changes however not visible to the naked eye though. In case of customization of products too there can be some very slight difference which the customer can expect however best quality and meticulous finish is our strength. If goods are damaged during the shipping, transit then it is the responsibility of the customer to sort it out with the shipping company or opt for a transit insurance. 3 out of 30 cases might have problems from our 25 years’ experience. All items crafted by Mikaa5 are non-refundable, non-returnable, according to our No-Refund Policy. We are also open to customers picking up the order from our factory.
5. Mikaa5 Exchange or Inter-change Policy
If the customer wants to make any changes or alteration on the customized products Mikaa5 will be happy to do so however once the output is finalized and the work is in process no Exchange or Inter-change of corrections will be entertained. If by all means it has to be done then Mikaa5 will close the previous order check if you are eligible for any refund on that or else just proceed for a new order for which customer will have to pay.
As Mikaa5 Deals with Art related products it is not conducive to keep sending products and receiving it back which would make transit & shipping very expensive so Mikaa5 doesn’t entertain any cancellations or refunds especially on Ready to buy products.
For any queries or clarifications kindly contact us on enquiry@mikaa5.com
