Shipping and Delivery
Thank you for visiting, shopping or placing an order with Mikaa5.
Following are the terms and conditions that constitute Mikaa5’s Shipping Policy.
Domestic & International Shipping Policy
Shipment processing time
- If you have chosen a Ready to buy product which is readily available for dispatch then the order will be processed within 5 business days.
- After processing the orders will be dispatched according to the time frame mentioned on the product descriptions. Kindly go through the delivery period on the products.
- Customer will be intimated via phone, sms, email and whatsapp about the order dispatch and a tracking will be provided for you to check on status.
Order Processing:
In terms of Mikaa5 Order Processing means “After the order placed by customer and paid for in full or in advance the customer care team will get in touch with the customer via Email, Phone and SMS to get a confirmation on any other specifications and clarifications after which it will be confirmed that the order is processed without any error.
All Ready to Buy Products will be processed only after the payment received in full including delivery and insurance payments if needed by the customer.
If the customer would like to pick up the product from our factory or from our Art Gallery they can do so by discussing with customer care agent at the time of order processing.
Customized Products
For customized products the delivery will depend on the specifications, weight, geographical location and packaging of the products and the taxes on the same.
Customers would need to check that only after the completion of the project however a ball park or approximate figure can be arrived at by checking with our shipping partners.
For products out of Chennai and within India
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays however it depends on our shipping partners at the time of delivery which will be intimated to the customer way in advance. The customer can also track the orders
When compared to other products that you normally see on other online shopping stores the products in Mikaa5 could take some time to reach you as our products are Art Related Products so it has to be handled with care. Kindly see for the duration of delivery and shipping on the product description itself.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mikaa5 is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Mikaa5 is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Or you can go ahead check with the Insurance Company if you have opted for transit insurance with our insurance partners.
Kindly keep watching this page for any updates that we keep doing from time to time.
For any queries please do contact us on delivery@mikaa5.com
